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Client Portal

Current Clients:
You can access your client portal by clicking the link below.  Through the client portal you can pay your balance, view documents, send secure messaging, and update contact and payment information. 

Inactive Clients:
Client portal access is discontinued once a client becomes inactive.  If you are a previous client, please contact Luma Counseling via phone or email.


Forms and documents  specific to you are available through your client portal. Below are general forms for your reference.  You can contact your counselor with additional questions or needs.

Good Faith Estimate

You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost.
Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services.  You have the right to receive a Good Faith Estimate for the total expected cost of
any non-emergency healthcare services, including psychotherapy services. You can ask your health care provider, and any other provider you choose, for a
Good Faith Estimate before you schedule a service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you
can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit

Records Requests

Idaho law requires that client records be maintained for at least 7 years. Please note that clinically relevant information from emails, texts, and faxes are part of the clinical records.  As a client, you have the right to review or receive a summary of your records, except in limited legal or emergency circumstances.  When more than one client is involved in treatment, such as in cases of couple and family therapy,  signed authorizations from all the adults (or all those who legally can authorize such a release) involved in the treatment are required. Preparation of documentation will be billed at the same hourly rate as an intake session. This fee is generally not covered by insurance and will be the requestor's responsibility.  Records must be requested in writing, a records request form is available using the link below.

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